Last Updated: January 2026
1. Introduction
Scope Axis LLC ("we," "our," "us," or "ScopeAxis") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website (scopeaxis.com) and our ScopeAxis platform (app.scopeaxis.com).
This Privacy Policy applies to:
- Website visitors
- Trial and paid users of the ScopeAxis platform
- Users who contact our support team
- Individuals whose data may be referenced in client-uploaded documents
2. What Personal Data We Collect
Account Registration:
- Full name, email address, company name, phone number (optional)
- Password (hashed and encrypted)
- Billing address and payment information (processed by Stripe)
Website Contact Forms:
- Full name, email, phone, company name, message subject and content
- File attachments (if submitted)
Data Collected Automatically:
- IP address, browser type, pages visited, cookies
- Login timestamps, feature usage patterns, AI API calls
- Document generation activity and storage metrics
3. How We Use Your Personal Data
Service Delivery: Create and manage your account, deliver the ScopeAxis platform and features, generate proposals and statements of work, provide customer support, and process payments.
Product Improvement: Analyze usage patterns to improve features, identify bugs, understand which features are most used, and provide aggregated analytics.
Communication: Send transactional emails, service announcements, support responses, and newsletters (opt-in only).
Legal & Compliance: Enforce Terms of Service, detect and prevent fraud, respond to legal requests, and maintain compliance records.
4. AI-Assisted Features
When you use ScopeAxis's AI-assisted features:
- Your input is sent to our AI provider (Anthropic or OpenAI)
- Input and output are NOT retained by the AI provider
- Data is NOT used to train AI models
- BYOK (Bring Your Own API Key) available for Professional/Enterprise plans
5. Who We Share Your Data With
Service Providers:
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, billing address, payment card (tokenized) |
| Anthropic / OpenAI | AI text generation | Uploaded documents, engagement data (during processing only) |
| DigitalOcean | Cloud hosting & storage | All workspace data (encrypted) |
| Google Workspace | Email support | Support ticket content |
No Sale of Data: We do NOT sell your personal data. We do NOT share data with advertisers or data brokers.
6. Data Security
- In Transit: TLS 1.2 or higher
- At Rest: AES-256 encryption
- API Keys (BYOK): Encrypted at rest, never logged, never cached
- Access Controls: Role-based access, audit logs, automated monitoring
- Deleted Data: Cryptographic erasure (permanently unrecoverable)
7. Your Rights (GDPR & CCPA)
EU & UK Users (GDPR):
- Right of Access - Request a copy of your data
- Right of Rectification - Correct inaccurate data
- Right of Erasure - Request deletion of your data
- Right to Restrict Processing - Limit how we use your data
- Right to Data Portability - Receive your data in portable format
- Right to Object - Object to certain processing
- Right to Lodge a Complaint - With your national data protection authority
Response Timeline: 30 days (may request 2-month extension for complex requests)
California Users (CCPA):
- Right to Know - Request what personal data we collect
- Right to Delete - Request deletion of personal data
- Right to Correct - Correct inaccurate personal data
- Right to Opt-Out - Opt out of data "sales" (we don't sell data)
- Right to Non-Discrimination - We won't discriminate for exercising rights
Response Timeline: 45 days
How to Exercise Rights:
Submit a request to: info@scopeaxis.com
Include: Your name, email, account details, and specific request
8. Contact Us
Privacy Questions or Data Requests:
- Email: info@scopeaxis.com
- Help Form: https://www.scopeaxis.com/helpdesk
Last Updated: January 2026